From August 26th to 5 January 2016, Ranger Up used a third-party partner for customer service and fulfillment. During that period of time many orders did not get fulfilled and many customers were ignored. Those days are over. We will get back to you within 1-2 business days, and we will remedy all issues to your satisfaction. We learned the valuable lesson that no one cares about our customers as much as we do and we look forward to being us again in 2017.