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FAQs

FAQs

Questions, comments, or concerns? Do not hesitate to contact us!

 

WHAT'S THE BEST WAY TO STAY INFORMED ABOUT NEW RANGER UP PRODUCTS, SPECIALS, AND EVENTS?

 Sign up for our newsletter at the bottom of the page by supplying your e-mail address. It takes 5 seconds and gets you 15% off of your first purchase. In the words of my drill instructor: “TOO EASY!”

 

WHAT SIZE SHOULD I BUY?

 Shirts: Ranger Up offers two fits of shirts both with their own unique material, style, and shape. Our vintage fit shirts fit about a half size smaller than our normal fit shirts. Normal fit shirts we sell fit true to size.

 

Leggings: Ranger Up offers women’s leggings in two different styles- Compression/Performance Fit and Soft Style.  Both with their own unique material, style and shape. Our Compression Fit is a thick 88/12 poly/spandex material. They ARE a tighter fit compared to other brands. We recommend sizing up 1- 2 sizes from your usual size due to this. Our Soft Style is a thinner, amazingly super soft fit material that is more stretchy than our performance fit. We do recommend sizing up 1 in these due to the cut.

 

INTERESTED IN SHIRT CLUB?

 Please visit our RUTC Page to find out more about these exclusive shirts and the process involved! You can also find answers to many commonly asked questions specific to shirt club on this page.

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

 It depends on your shipping method. We offer FedEx Ground (location based), FedEx 2nd Day (2 business days), FedEx Next-Day (1 business day), and US Postal Service (7-14 days). APO orders must ship USPS and arrival times vary greatly by location and the whims of the government. Please also note that shirts, hoodies, and tank tops all take 3-5 business days to fulfill prior to shipment which then adds additional time for transit. Bottom line, if you have questions or concerns, let us know and we will work with you.

 

WHAT IS THE ORDER PROCESS?

 During the order process, at the time the payment has been completed you will receive an email with the order number letting you know we’ve received your order and it’s on its way through the fulfillment journey. At the time of shipment when our team prints the shipping label you will receive an email with the tracking information. This email will confirm your order is on its way out our doors to arrive at yours

 

HOW CAN I PAY RANGER UP?

 We do our best to be as flexible with payment options as possible. We accept all major credit cards and PayPal. If you don't have a credit card, please contact customerservice@rangerup.com and we'll do everything we can to work something out.

                                   

DO YOU SHIP ORDERS OUTSIDE OF THE UNITED STATES?

 Yes, we can ship anywhere on Earth. Some countries are difficult to ensure a successful delivery. If you have a question please just reach out to us and let us know. Our rock-star support staff will help you out! Please contact us at customerservice@rangerup.com for help.

 

*Note on International Orders*

Ranger Up is not responsible for extra Duties and Fees that the country you live in may require. Any extra fees associated with the order are the responsibility of the customer. We do not set the shipping rates ourselves, these are set up by our US Postal Service and do not reflect what other countries Postal Services charge. Check your customs requirements before ordering.

 

I’M DEPLOYED OVERSEAS AND HAVE AN APO ADDRESS, HOW DO I ORDER?

 The only difference between APO orders and any other order is that APO customers MUST USE USPS for shipping. For security reasons it is extremely difficult to ship anything to APOs from any other shipping source. We apologize if this is an inconvenience.

 

I JUST COMPLETED MY ORDER, BUT THERE’S THIS OTHER AWESOME THING I JUST FOUND THAT I WANT TOO!

 After orders are placed they immediately go into our production/fulfillment system. Due to the nature of our fulfillment system we cannot add or combine existing orders.

 

YOU SHIPPED ME THE WRONG THING! MY THING WAS BROKE WHEN I RECEIVED IT! WHAT DO I DO?

 Sorry about that. If we ship the wrong size or product, the carrier manhandled your stoneware mug package and it broke, or you received an order that wasn’t yours, then please email our rockstar Customer Service staff at customerservice@rangerup.com and we’ll make it right! Our Customer Service Team will send you a prepaid label to return it and we’ll dispatch a new order your way!

 

HOW DO I RETURN/EXCHANGE ITEMS?

 Unworn, unwashed clothing can be returned for a full refund (NOT INCLUDING SHIPPING) within 45 days of receiving the product. Mail products to

 

Ranger Up Returns

7750 Green Meadows Dr N

Lewis Center, OH 43035

 

Please include a written note (ideally on the packing slip) with what actions you'd like us to take. We'll take care of the rest.

 

I DESIGN SHIRTS, SELL STUFF, MARKET STUFF, LICENSE STUFF, JUGGLE CHAINSAWS, ETC., CAN I WORK WITH YOU?

 Yes – we are always looking for talented people with fresh ideas. Please send an e-mail inquiry to business@rangerup.com.

 

I AM A RETAILER AND I AM INTERESTED IN SELLING YOUR PRODUCTS. HOW DO I GET THEM?

 Please send all inquiries to sales@rangerup.com. We will get back to you quickly with the next steps.